WARRANTY SUPPORT
Need help with your battery warranty?
Review your coverage, have your proof of purchase ready, and book an on-site assessment.
Replacement eligibility is confirmed through diagnostics and your warranty terms.
Understand your coverage
Eligible batteries purchased through MobileBattery or a participating independent partner carry the applicable manufacturer’s limited warranty against defects in materials and workmanship.
Warranty coverage varies by the battery selected when booking. Coverage periods, replacement benefits and exclusions may differ by brand, model and application. Please review the warranty information for your selected battery before confirming your booking.
The applicable warranty period is specified on your invoice, warranty card, or written purchase confirmation and is subject to the manufacturer’s terms.
Some purchases include additional prorated coverage or MobileBattery warranty benefits. Where included, the provider, duration and terms of that additional coverage will be identified in your purchase documents.
Standard warranty
Eligible battery replacement under manufacturer terms during the free replacement period.
Mobile diagnostics, delivery and installation fees apply.
Premium warranty
Up to 2 on-site dispatches for verified manufacturer defects during the free replacement period, with the standard warranty service fee waived.
Original installation service area only, subject to service availability and the coverage promised at purchase. Original warranty dates still apply. Standard fees apply during the prorated period.
Prorated warranty
A manufacturer-based discount may apply toward a replacement battery after the free replacement period.
Standard delivery and installation fees apply to all prorated claims.
A discharged battery isn’t always a defective battery.
Warranty replacement requires a confirmed battery failure—not simply a low charge.
Bad cell / Replace
Your battery must test “Bad Cell” or “Replace” to be considered for a manufacturer warranty replacement. Eligibility is subject to the manufacturer’s warranty terms.
Discharged / Recharge
A discharged battery alone does not qualify for warranty replacement. Charging and retesting may be required to confirm its condition.
If your battery tests good, a callout fee applies.
If a technician attends your location and testing confirms the battery is functioning properly, you will be charged a callout fee for the visit.
A test result does not automatically guarantee warranty approval.
Before you book
Have the following information ready to help us confirm your coverage.
- Original receipt or signed invoice
- Original service date and address
- Receipt email or receipt number
Proof of purchase is required to confirm coverage. MobileBattery locations are independently operated; have your original MobileBattery receipt available.
How your claim works
- 1
Book your service area
Schedule a warranty service appointment in your area.
- 2
On-site diagnosis
A technician tests your battery and electrical system to verify the issue.
- 3
Eligible replacement & claim handling
If your battery qualifies, we handle the replacement, manufacturer return and warranty paperwork under your coverage terms.
Warranty questions
What is covered — and what is excluded?
Warranty exchange requires a verified manufacturer defect. A digital battery test showing a bad cell or verified defect supports the assessment. Eligible replacements meet or exceed the original battery specifications.
Manufacturer warranties exclude failure caused by improper maintenance, deep discharge or sulfation, parasitic drains, frozen batteries and unauthorized repairs. A battery that degrades while a vehicle sits without appropriate maintenance is not necessarily defective.
Replacement batteries retain the remaining warranty from the original purchase date; the warranty clock does not restart. Premium coverage is limited to two qualifying on-site dispatches during the free replacement period in the service area of the original installation, subject to service availability and the coverage promised at purchase.
Read the full warranty policy →Could the issue be something other than the battery?
A no-start or warning light can have several causes. Working lights alone do not confirm that the battery can start the vehicle.
- Power is available but the engine will not crank: the starting system may need diagnosis.
- The vehicle does not recognize the key: check the key-fob battery.
- The engine starts then stops, or the battery warning light stays on: the charging system or another electrical fault may need attention.
- An undercharged-battery warning can follow cold weather or inactivity and does not by itself confirm a manufacturer defect.
Our on-site assessment helps identify the cause before warranty eligibility is confirmed.
Prefer to contact the manufacturer directly?
You can arrange your own warranty assessment with the battery manufacturer to avoid MobileBattery’s on-site service fee. Manufacturer terms and any replacement costs still apply. Check your battery label for the brand.
Canada Proof
1-888-236-7472
Interstate Batteries
1-888-772-3600
ColdCranker
1-888-267-4687
Optima Batteries
1-888-867-8462
Odyssey Batteries
1-877-549-4454
Yuasa Batteries
1-866-431-4784
Edmonds — Burnaby
604-525-8144
Edmonds — Langley
604-534-7995
Edmonds — Abbotsford
604-852-8774
Edmonds — Surrey
604-534-7995
Can’t find your manufacturer? Email contact@mobilebattery.ca with your receipt for help.
Explore warranty options →What if mobile service is unavailable in my area?
Contact MobileBattery first with your receipt and battery details. We will review your coverage and help identify the claim options available for your battery. The manufacturer’s battery warranty may still be available through its approved claim process, even if MobileBattery no longer offers service in your area. The manufacturer’s process may require you to bring in the removed battery for testing. Delivery, removal and installation are separate from the manufacturer’s battery coverage unless your purchase documents expressly include those services.