MobileBattery Warranty Claim

Simplified car battery warranty services.

 

When making a warranty claim, ensure you have definitive proof that the issue is the battery. Our onsite technicians will complete a full battery diagnosis and replace the same spec battery if it is defective. Installations and delivery are not included unless stated on your receipt. 

 

A battery test resulting in a "bad cell" or "replace" is accepted as definitive proof. Batteries that are merely discharged due to not driving your vehicle are not covered under warranty.

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​Unauthorized repair, an undercharged battery (not running the vehicle regularly), parasitic drain, neglect, frozen battery, etc., may void your warranty. You can read more about our warranty info here.

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Here are some examples of why your battery may not be the issue.

- Interior and exterior lights are fully functional. Test your headlights and lighting to see if they're getting power.

- When pressing the start button, nothing happens. If you have lights/power, it may not be your battery but your starter.

- Your vehicle does not recognize the car key. Check and advise on your essential fob battery.

- Vehicle starts but dies. This may likely be a faulty sensor to protect your engine from causing more damage.

- The red battery light is on, but the car starts fine. A red battery light sometimes means your charging system is not working correctly.

"Charge Battery Light On" Most modern vehicles illuminate a warning when the battery is undercharged, either from cold weather or from not being driven for a while.

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Simplified warranty claim system.

For our technician to replace your battery under warranty, you must provide proof of service or workmanship. This includes your original receipt, signed invoices/business cards, MB scannable batteries, and proof of service.

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To book your warranty claim please have your receipt ready for our technician.

- Square receipt number.

- Original receipt.

- Original service address and date of service.

- Original purchaser's payment method, such as credit card.

- Email address attached to your square receipt.

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Check your receipt before booking.

Please check your receipt to see if you have a Manufacturer's Warranty Only or a Premium MobileBattery Warranty.

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For Manufacturers' Warranties Only: Your replacement battery will be free, but delivery and installation are not included. A service charge of $120-$160 will be applied.

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For MobileBattery Premium Warranty: No service charge will be applied during your warranty claim period.

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Learn more here about our warranty options.